Frequently Asked Questions
You Asked, We Answered
Why Pretty Vintage?
We are constantly sourcing new items that are beautifully vintage. From a tea party for two or a wedding for 400 guests – Pretty Vintage prides itself on being old-fashioned and providing you with our best and personal service for your event.
What if there’s something I’d like to hire that you don’t have?
Get in touch – we are constantly adding new items to the Pretty Vintage collection. If we don’t have it, we will do our very best to find it.
Is there a minimum order?
No, you can hire just what you need.
What areas do you serve?
We are based in Dorset in the town of Verwood, which is near Ringwood. We cover the whole of mainland England – either delivery by Pretty Vintage or courier. Please contact us for a delivery quote.
Do you deliver and collect hire items?
We do! You are welcome to collect and return the hire items to our base in Verwood, Dorset. Any delivery up to 10 miles from our location is free of charge, up to 20 miles will cost £10 and up to 30 miles will cost £20. For deliveries outside of these areas, we will arrange an individual quote. Please discuss your requirements with us so we can be as much help as possible.
Can I collect and return the hire items?
Certainly. Hired items may be collected and dropped back to us in Verwood, Dorset near Ringwood, by prior arrangement.
Do you set everything up?
All our hire items are delivered ready for you to set up. If you’d prefer us to set up for you, get in touch for a quote.
How long can we hire items for?
The standard hire period is 3 days. For a Saturday wedding or event, hire would typically commence on Friday and end on Sunday. We are more than happy to arrange a longer / shorter hire period with earlier / later deliveries and collections, if we can. In busier periods it is not always possible to do so.
Can we select the crockery items we would like?
With the nature of vintage being eclectic and mismatched, this is not possible. We make sure that the pieces all complement one another. Colours tend to be fairly soft and pale. If you have a colour scheme for your event or any other requests, please do mention it and we will do our best to accommodate this.
Do I need to pay a deposit?
A 50% deposit is required as confirmation of your order. If you require goods in less than 30 days, full payment of the hire cost must be made at the time of booking. Further details can be found in our Terms & Conditions.
Do I need to pay a damage deposit? What if something is damaged or lost during the hire period?
Yes. A £150 or 10% Refundable Security/Damages Deposit, whichever is greater, is payable on all hire bookings. This is refunded to you once the hire items are returned and checked. Breakages are surprisingly rare. Details of any replacement costs can be found on our Terms & Conditions page.
Can I amend my order at a later date, once I have made my booking?
Amendments to orders can be made up to 30 days prior to collection or delivery – any changes after this will be subject to item availability. Requests for additional items added to the order once the final balance is paid will be accommodated where possible, but it cannot be guaranteed that they will be available.
Can I return the hire items unwashed?
Yes, you can. There is a washing up charge of 20% of your total hire cost, if you wish to return items dirty. Alternatively, you can wash them yourself, but please, no dishwashers for these vintage beauties.
Do you put items on hold for customers?
Certainly. If there are specific items that you’d like to hire, please get in touch.