Terms & Conditions
By making a booking and paying a deposit to Pretty Vintage, you are agreeing to the Terms & Conditions stated below.
Period of Hire: The standard Period of Hire is three (3) days. Any extra time required may incur a surcharge, but this can be discussed at the time of order.
All equipment remains the property of Pretty Vintage.
During the Period of Hire, The Hirer (person named on the Contract) shall be solely responsible for the hired goods and for insuring the goods (if they feel insurance is necessary). For your peace of mind, we strongly recommend that suitable insurance be taken out by yourself, as all equipment is the responsibility of The Hirer until return or collection, including equipment left at other premises. Any losses, damages or breakages will be charged for accordingly.
The contract for the hire of goods is between Pretty Vintage and The Hirer, not the venue (unless goods are being hired directly by the venue).
Liability: Pretty Vintage shall not be responsible for any injury or damages to persons, buildings or property howsoever sustained arising from our goods under hire.
Pretty Vintage will not be held responsible for any circumstances that may occur to prevent us from carrying out this contract. If this should happen, you will be notified and refunded in full. Compensation will not be due and under no circumstances will any liability exceed the invoice value of the hired goods.
Force Majeure: If either party is subject to an event of Force Majeure, that is circumstances outside reasonable control, including but not limited to war, fire, industrial disputes or civil commotion, it shall notify the other and the first party's obligations under these Terms shall be suspended until it notifies the other party of the end of such event of Force Majeure.
Deposits, Payments & Cancellation: A 50% deposit of the value of your total order is required to secure the services and products of Pretty Vintage. Your order is secured once we have received cleared payment of this deposit. If payment is being made by instalments or cheque, your booking will only be secured once cleared payment of the 50% deposit has been received.
The final balance is due one month (30 days) prior to your delivery/collection date. If you fail to pay the balance by the required date, we reserve the right to cancel your order.
If you cancel your order more than thirty (30) days before the agreed delivery/collection date, you will incur no charge and your deposit will be returned in full. Please make your cancellation in writing via Royal Mail to the stipulated address given on your order confirmation.
Cancellation by The Hirer within thirty (30) days of the agreed delivery/collection date, will result in the forfeit of the deposit and any monies paid. This applies to complete orders and individual items on your order. The full balance will be due by The Hirer for any orders cancelled within one month (30 days) of the delivery/collection date.
Changes in numbers can be accepted up to one month (30 days) prior to your delivery/collection date. Final numbers and order details must be confirmed no later than one month (30 days) prior to the delivery/collection date. Any changes after this date will be subject to availability.
Damaged & Missing Items: Due to the vintage nature of the products there may be slight signs of wear, such as to the gilt, but there will be no chips or cracks to the china or glassware. All items are checked, counted and carefully packed by Pretty Vintage. In the unlikely event of shortages or damages, The Hirer shall notify Pretty Vintage within twenty-four (24) hours of delivery. If The Hirer fails to do so, The Goods will be deemed to be delivered correctly and in good condition.
A £150 or 10% Refundable Security/Damages Deposit, whichever is greater, is payable in addition to the hire charges on all hire bookings. This will be due for payment one month (30 days) prior to your event and will be returned, within 14 days, once all hired stock is checked and is in good order. This amount constitutes part of your order.
Items not returned, shortages and damages (including chips) to the hired goods will be deducted from the Damages Deposit according to the Replacement Prices listed and charged at full replacement value plus VAT and delivery to Pretty Vintage. No substitute items are accepted
Pretty Vintage will inform The Hirer within fourteen (14) days, in writing of any damages or missing items. The hirer will have seven (7) days from the date of notification to return any missing goods. After seven (7) days Pretty Vintage will deem any goods not received back as missing and The Hirer will be charged at full replacement cost plus VAT and delivery. Any charges will be deducted from the Security Deposit or where the value exceeds the refundable security deposit an invoice will be issued to The Hirer.
Candelabra/Candle Sticks: If you wish to use candles please use non-toxic, non-drip or LED candles. Charges will be made for any candelabra/candle sticks returned damaged, dented, permanently tarnished or covered in melted wax.
Delivery, Set up, Collection & Cleaning: Please ensure goods are ready for collection on the agreed date, time and location. Not doing so may incur a charge. The Hirer is responsible for the return of items not readily available at the agreed collection time. Pretty Vintage, at their discretion, may offer to re-collect and this will be charged for. If goods are not returned within seven (7) days of an event they will be deemed as missing and replacement charges will apply.
A safe unloading, loading and access area must be available for our staff whilst on site. If, for any reason this is not the case, The Hirer may be liable to pay for any additional parking charges incurred.
Cleaning/washing of crockery and linen: Pretty Vintage is happy to take care of the cleaning of all items upon their return. Please scrape all surfaces clean of food, and empty teacups, jugs and teapots before repackaging. Please request the Washing Service at the time of your order. This service will be charged at 20% of the value of the total hiring charge.
Washing of Crockery: The crockery is obviously fragile. If you choose to wash the items yourself, it is imperative that they are hand-washed and dried with care. These vintage items must not be put in the dishwasher.
Linen: Please make sure that all linen – tablecloths and napkins – are dry and free of debris before being packed away. If left damp, they are highly susceptible to mildew. Damage caused by mildew, cigarettes, candle burns/wax, or heavy staining will be charged at the replacement costs.
Backdrops and Arches: It is The Hirer’s responsibility to ensure that the venue is able to accommodate the size of the items requested according to the dimensions listed by Pretty Vintage.
It is the responsibility of The Hirer to ensure there are sufficient electrical sockets for the use of any lighting and backdrop equipment – if applicable.
Bespoke Items: All of our bespoke and handmade items are non-refundable (unless faulty). Please advise Pretty Vintage of any damages, faults or missing items within twenty four (24) hours of delivery. After this period goods will be deemed accepted in good order.
Delivery Carriers/Couriers: Goods collected by Delivery Carriers/Couriers will be by signed delivery. Pretty Vintage cannot be held liable for lost or late deliveries by the carrier. Pretty Vintage will supply full details, including proof of despatch and contact details for the carrier used, but will be unable to refund or compensate or assist with obtaining compensation from the carrier.